Sadie Collins Aesthetics and Beauty Terms and Conditions

Booking confirmations – All bookings receive an email confirmation at the time of booking and a text reminder 48 hours before your appointment. Please ensure we have your correct contact details.

Managing appointments – You can manage your bookings online 24/7 to book, reschedule, or cancel. Alternatively, you can contact us directly.

First appointments – If it’s your first visit, please complete your consultation forms (sent via email) before your appointment. Any required patch tests must be carried out at least 24 hours in advance.

Consultation forms – Consultation, treatment information, and consent forms will be sent via email. Please complete these prior to your visit to avoid using treatment time.

Booking fees – A non-refundable booking fee is required for all new clients, full sets of lashes, aesthetics, or appointments over 1.5 hours. This must be paid within 24 hours of booking or the appointment will be cancelled. The fee will be deducted from your treatment cost on the day.

Cancellations & changes –

• 24 hours’ notice is required for cancellations, changes, or rearrangements.
• Full sets of lashes, aesthetics, or appointments 1.5 hours or longer require 48 hours’ notice.

Late cancellations & no-shows – We reserve the right to charge 100% of the treatment cost for same-day cancellations or no-shows. No further bookings will be taken until this is paid.

Late arrivals – All appointments finish at their scheduled time to avoid delaying the next client. If you arrive late, we can only treat you for the remaining time, or the treatment may not be possible. In both cases, the full treatment cost will still apply.

Patch tests – It is your responsibility to book or attend a patch test for LVL lash lifts, brow lamination, tinting, lash extensions, or any other treatment requiring one. Patch tests must be done with our products at least 24 hours in advance. Without a patch test, the treatment cannot go ahead.

Lash infills – We do not infill lash extensions applied by other salons or therapists, as the quality often does not meet our standards. You will need to have them removed and a new full set applied.

Nail infills – We do not infill acrylic or gel nails applied at non-standard salons. These often contain the harmful chemical MMA. A full soak-off is required before a new set can be applied.

Children in the salon – Please do not bring children to the salon. We do not have the insurance or space, and it may disrupt other clients’ experiences.

Age restrictions – You must be over 16 for treatments, and over 18 for any injectable treatments. Proof of age (passport or driver’s licence) may be required for injectables.

SCA Club Membership T&C’s – Full terms and conditions apply. Please refer to the separate Club Membership T&Cs available on our website.